- Log into your account.
- In the bottom-right corner of the screen, you will see your Account button. Click it.*
- Click on Card details.
- Enter your new card details.
Your cards are divided by currency.
If you have purchased content in multiple currencies, there will be multiple card records, even if you’ve used the same card. So make sure to update all records. - Click UPDATE.
*If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Note that you can only change your credit card if you have an active subscription, outside of a trial period. For one-time-payments or subscriptions that are still in their trial period the credit card cannot be changed.
Note also that you cannot delete your credit card info. For that, you will need to delete your entire account. See Account deletion, to learn how to do this.
Month: January 2020
Missing content.
For this and all other content-related questions, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.
Replay availability.
For this and all other content-related questions, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.
Watching on a TV, Chromecast, and AirPlay.
Smart TVs
Watching on your Smart TV will largely depend on the model of your TV.
Certain models will allow streaming without any issues, but others might not, which is why we normally recommend using a computer, laptop, tablet or another device to enjoy your content.
To stream on a Smart TV, you would use your TV’s browser to visit the webpage, log in, and watch the stream just like on your computer or tablet.
However, please note that although certain models will allow the streaming without any issues, others might not.
If you are having issues on your TV’s default web browser, you could try an alternative one, as long as your TV supports the installation of apps.
If that fails, you can try using an HDMI cable.
Chromecast and Airplay
For Chromecast, this will depend on the content publisher’s player.
If you see the usual Chromecast icon 
in the video player, then Chromecast is supported. If the icon is not there, Chromecast is likely not supported with that video.
If you don’t see the Chromecast icon at first, try restarting your Chromecast device and trying again. If you still don’t see it, Chromecast is likely not supported.
The same goes for AirPlay as well.
For more info, please contact the publisher of the content directly via the contact info provided on the content website.
Watching on another device.
You can enjoy your content on a PC, laptop, tablet, phone, or a supported Smart TV regardless of where you’ve made your purchase originally.
In regards to watching on multiple devices at the same time, this will vary between different content publishers.
To find out these details for the specific content you’ve purchased, please contact the publisher of the content directly via the content-issue-related contact info provided on the content website.
Bad streaming quality.
Try the following:
- Refresh your browser page.
- Disconnect all other devices connected to your network and disable all background applications currently running in order to increase your connection speed.
- Clear your browser’s cache and cookies. Here is how to do it.
- Access the website via private/incognito mode. Here is how to do it.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different device.
- Make sure you are not using a VPN.
- Restart your router.
- Restart your device.
- Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.
If the issue persists, please contact the content publisher directly, via the contact info on their website.
Problem with the content.
Try these simple yet effective fixes:
- Refresh your browser page.
- Clear your browser’s cache and cookies. Here is how to do it.
- Access the website via private/incognito mode. Here is how to do it.
- Restart your computer or device.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different device.
- Make sure you are not using a VPN.
- Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.
If the issue persists, please contact the content publisher directly, via the contact info on their website.
Where do I watch?
If you’ve already purchased your pass, just go to the same webpage where you made the purchase.
If you are not already logged in, click on the content you’ve purchased and log in using the email and password you’ve set up during registration.
If you purchased your pass by using the Facebook, Google, or Twitter login buttons, make sure to use them now as well.
Redeem a gift.
- Go to the content webpage.
- Click on the content.
- Sign up for a new account using the same email address on which you’ve received the gift email.
- If there are multiple price options, select the one the voucher is intended for (check your gift email for info on this).
- On the final screen where you enter your payment details, click add voucher.
- Enter your gift voucher code.
If the code is valid, you will see the price change at once. - Finish by clicking PAY or SUBSCRIBE*.
*When using the gift voucher code to purchase a subscription, the discount is only applicable for the first subscription cycle. After the first cycle, you will be charged the regular subscription price, unless you cancel the subscription before the rebill date.
Note: When using a gift voucher to purchase a one-time-pass, you don’t have to enter any payment details. However, when using a gift voucher for a subscription, you will still have to enter your payment details. This is so our system knows where to charge the future payments for that subscription.
Discount voucher use.
- Click on the content you want to watch.
- Log into your account or Sign up for a new account.
- If there are multiple price options, select the one you want to purchase. Note that some vouchers might only be applicable for specific price options.
- On the final screen where you enter your payment details, click add voucher.
- Enter your discount code.
If the code is valid, you will see the price change at once. - Finish by clicking PAY or SUBSCRIBE.
Note: When using a 100% discount voucher to purchase a one-time-pass, you don’t have to enter any payment details. However, when using a 100% discount voucher for a subscription, you will still have to enter your payment details. This is so our system knows where to charge the future payments for that subscription.