- Log into your account.
- In the bottom-right corner of the screen, you will see your Account button. Click it.*
- Click on My Details.
- Click Delete account.
- Confirm by clicking DELETE.
*If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Category: Login
Email change.
You can’t change your account’s email once you’ve registered, but we can still help you out.
Just create a new account, make a new payment, and let us know about it. We will make sure to refund your original payment.
Make sure to share with us both the old and the new email address so that we can locate your old account.
Access code login.
If the content needs to be accessed with an access code instead of an email and a password, just click on the content, enter your code, and click APPLY.
When using an access code, make sure to always log out after watching. To log out, click the Account button in the bottom-right corner of the screen* and click Log out.
Make sure to do this in cases where you’ve received an error that the code limit has been reached.
If you have a discount voucher instead of an access code, see the Discount voucher use. question.
*If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Password reset.
- Click on the content you want to watch.
- On the Login screen, click Forgot password?.
- Enter your email and click RESET.
Make sure you enter the correct email. - A new screen will pop up. Leave it open.
- Check your email inbox. You will receive a password reset token.
If you don’t see an email in your inbox, make sure to check your spam and trash folders.
If you still don’t see it, click I didn’t get an email! on the password reset screen and try again. Make sure to enter the correct email. - Copy the token from the email and paste it in the Token field of the password reset window that popped up previously.
- Enter your new password in the second and third fields.
- Click SET.
Login issue.
Make sure you are using the same email and password you set up during registration and payment.
This will be the email on which you’ve received the registration and/or payment confirmation.
If you originally logged in via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.
Also, make sure you are logging in on the same website where you made your purchase.
If you are sure you are using the correct email and are on the right page, try resetting your password. See Password reset. for details.
How do I watch?
If you’ve already purchased your pass, just go to the same webpage where you made the purchase.
If you are not already logged in, click on the content you’ve purchased and log in using the email and password you’ve set up during registration.
If you purchased your pass by using the Facebook, Google, or Twitter login buttons, make sure to use them now as well.
If you haven’t purchased a pass yet, go to the content website, click on the content you want to watch, log in or sign up, and proceed to make your purchase.