In the bottom-right corner of the screen, you will see your Account button. Click it.*
Click on Card details.
Enter your new card details. Your cards are divided by currency.
If you have purchased content in multiple currencies, there will be multiple card records, even if you’ve used the same card. So make sure to update all records.
Click UPDATE. *If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Note that you can only change your credit card if you have an active subscription, outside of a trial period. For one-time-payments or subscriptions that are still in their trial period the credit card cannot be changed. Note also that you cannot delete your credit card info. For that, you will need to delete your entire account. See Account deletion,to learn how to do this.
Make sure you are using a supported card: Visa, Master Card, Discover, Diners Club, American Express, and UnionPay. The following cards are notsupported: JCB.
Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
Clear your browser’s cache and cookies. Here is how to do it.
Access the website via private/incognito mode. Here is how to do it.
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Try using a different card.
Try using a different payment method (PayPal, Direct Debit, etc), if one has been made available on the final payment screen.
For Direct Debit payments:
Make sure you are entering the IBAN code correctly and manually. Don’t use copy/paste.
Contact your bank. Make sure there are no issues with the account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
Clear your browser’s cache and cookies. Here is how to do it.
Access the website via private/incognito mode. Here is how to do it.
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Try using a different payment method (Credit Card, PayPal etc), if one has been made available on the final payment screen.
For in-app payments:
Restart your device.
Uninstall and reinstall the app where you’re making the purchase.
Make sure there isn’t an issue with your in-app payment account and that it has been set up with a valid payment method.
Make sure there isn’t an issue with your bank account or card and that you have enough funds.