Tag: Error

Bad streaming quality.

Posted on by Kiril Sotirovski

Try the following:

  • Refresh your browser page.
  • Disconnect all other devices connected to your network and disable all background applications currently running in order to increase your connection speed.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Make sure you are not using a VPN.
  • Restart your router.
  • Restart your device.
  • Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

Problem with the content.

Posted on by Kiril Sotirovski

Try these simple yet effective fixes:

  • Refresh your browser page.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Restart your computer or device.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Make sure you are not using a VPN.
  • Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

Payment failed.

Posted on by Kiril Sotirovski

For credit card payments:

 

  • Make sure you are using a supported card: Visa, Master Card, Discover, Diners Club, American Express, and UnionPay.
    The following cards are not supported: JCB.
  • Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
  • Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Try using a different card.
  • Try using a different payment method (PayPal, Direct Debit, etc), if one has been made available on the final payment screen.

 

For Direct Debit payments:

 

  • Make sure you are entering the IBAN code correctly and manually. Don’t use copy/paste.
  • Contact your bank. Make sure there are no issues with the account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Try using a different payment method (Credit Card, PayPal etc), if one has been made available on the final payment screen.

 

For in-app payments:

 

  • Restart your device.
  • Uninstall and reinstall the app where you’re making the purchase.
  • Make sure there isn’t an issue with your in-app payment account and that it has been set up with a valid payment method.
  • Make sure there isn’t an issue with your bank account or card and that you have enough funds.
  • Try using a different device.