Tag: Payment

Payment failed.

Posted on by Kiril Sotirovski

For credit card payments:

 

  • Make sure you are using a supported card: Visa, Master Card, Discover, Diners Club, American Express, and UnionPay.
    The following cards are not supported: JCB.
  • Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
  • Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Try using a different card.
  • Try using a different payment method (PayPal, Direct Debit, etc), if one has been made available on the final payment screen.

 

For Direct Debit payments:

 

  • Make sure you are entering the IBAN code correctly and manually. Don’t use copy/paste.
  • Contact your bank. Make sure there are no issues with the account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
  • Clear your browser’s cache and cookies. Here is how to do it.
  • Access the website via private/incognito mode. Here is how to do it.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
  • Try using a different device.
  • Try using a different payment method (Credit Card, PayPal etc), if one has been made available on the final payment screen.

 

For in-app payments:

 

  • Restart your device.
  • Uninstall and reinstall the app where you’re making the purchase.
  • Make sure there isn’t an issue with your in-app payment account and that it has been set up with a valid payment method.
  • Make sure there isn’t an issue with your bank account or card and that you have enough funds.
  • Try using a different device.

Cancel subscription.

Posted on by Kiril Sotirovski

For subscriptions made via browser:

 

  1. Log into your account.
  2. In the bottom-right corner of the screen, you will see your Account button. Click it.*
  3. Click on My Details.
  4. Click on My Subscriptions.
  5. Select the subscription you want to cancel and click Cancel subscription.
  6. Confirm the cancellation by clicking YES, CANCEL.
    You will keep your access until the ongoing subscription period expires.

    *If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.

 

 

For subscriptions made via Google Play:

 

Using an Android phone or a tablet:

 

  1. On your Android phone or tablet, open the Google Play Store .
  2. Check if you’re signed in to the correct Google Account.
  3. Tap on your profile icon in the top right corner.
  4. Tap Payments & subscriptions and then, tap Subscriptions.
  5. Select the subscription you want to cancel.
  6. Tap Cancel subscription.
  7. Follow the instructions.

 

Using a computer:

 

  1. Go to play.google.com.
  2. Check if you’re signed in to the correct Google Account.
  3. Click on your profile icon in the top right corner.
  4. Click Payments & subscriptions and then click Subscriptions.
  5. Select the subscription you want to cancel.
  6. Click Manage and then Cancel Subscription.

 

 

For subscriptions made via Apple iTunes:

 

Using an iPhone or iPad:

 

  1. Open the Settings app. 
  2. Tap your name, then tap Subscriptions.* 
  3. Tap the subscription that you want to manage.
  4. Choose a different subscription option, or tap Cancel Subscription.
    If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.

    *If you don’t see Subscriptions in the Settings app, tap iTunes & App Store instead. Tap your Apple ID (which is usually your email address), then tap View Apple ID. Sign in, scroll down to Subscriptions, then tap Subscriptions.

 

Using a computer:

 

  1. Open iTunes.
  2. From the menu bar at the top of the iTunes window, choose Account, then choose View My Account. You might be asked to sign in with your Apple ID.
  3. Click View Account.
  4. Scroll to the Settings section. Next to Subscriptions, click Manage.
  5. Click Edit next to the subscription that you want.
  6. Choose a different subscription option or click Cancel Subscription.
    If you don’t see Cancel Subscription, then the subscription is already canceled and won’t renew.

 

 

For subscriptions made via Roku:

 

From your Roku streaming device:

 

  1. Press the Home button home on your Roku remote.
  2. Locate and access options for a subscription channel in one of the following ways.
  • From your channel lineup
    • Select Home.
    • Use the arrow buttons on your remote to highlight a subscription channel.
    • Press the Star button star on your remote.
  • From the Channel Store
    • Scroll down and select Streaming Channels.
    • Browse a category or genre, or search for a subscription channel.
    • Press the OK button OK on your remote.
  1. Once you access options, select Manage subscription to view the renewal date and access additional options.
  2. To unsubscribe, select Cancel subscription. Confirm by choosing to remove the channel immediately or keep it for the remainder of the subscription term.

 

Using a computer:

 

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click on Manage your subscriptions.
  4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
  5. Select Unsubscribe.

 

 

For subscriptions made via Amazon:

 

  1. Go to Your Memberships and Subscriptions.
  2. Select [App Name] Settings next to the subscription you’d like to cancel.
  3. Click the dropdown under Actions on the right and select Turn off auto-renewal. Confirm the cancelation.