Make sure you are using a supported card: Visa, Master Card, Discover, Diners Club, American Express, and UnionPay. The following cards are notsupported: JCB.
Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
Clear your browser’s cache and cookies. Here is how to do it.
Access the website via private/incognito mode. Here is how to do it.
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Try using a different card.
Try using a different payment method (PayPal, Direct Debit, etc), if one has been made available on the final payment screen.
For Direct Debit payments:
Make sure you are entering the IBAN code correctly and manually. Don’t use copy/paste.
Contact your bank. Make sure there are no issues with the account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
Clear your browser’s cache and cookies. Here is how to do it.
Access the website via private/incognito mode. Here is how to do it.
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Try using a different payment method (Credit Card, PayPal etc), if one has been made available on the final payment screen.
For in-app payments:
Restart your device.
Uninstall and reinstall the app where you’re making the purchase.
Make sure there isn’t an issue with your in-app payment account and that it has been set up with a valid payment method.
Make sure there isn’t an issue with your bank account or card and that you have enough funds.